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Tenants Welcome



INVENTORY


A detailed inventory and schedule of condition will be provided to you at the outset of the tenancy. This document is intended to provide an accurate record of the condition of the property, and any fixtures and furnishings as applicable. It will form the basis of checking you out of the property so please be sure to approve the document before signing and returning the copy to us within 10 working days.



WHAT ABOUT THE UTILITIES?


We will attempt to read meters before the start of the tenancy but we strongly recommend that you also read the meters when you move in. Should you wish to discuss this further please contact us.


WHY HAVE I BEEN GIVEN A GAS SAFETY CERTIFICATE?


It is a legal requirement for your landlord to provide you with an up to date Gas Safety Certificate. Thisis an annual certificate that proves all gas appliances in the property have been checked and are safe. The certificate is usually sent to you within the Tenancy Pack, however if it is missing and there are gas appliances or a boiler that in the house, please contact us.


WHAT ABOUT THE PHONE LINE?


With the telephone you will need to contact your provider of choice directly to arrange transferring the line into your name. All companies will only speak to the account holder directly and so unfortunately this is something we cannot arrange for you.


WILL I NEED INSURANCE?


The landlord covers the Building Insurance. We highly recommend that you take out an insurance policy in respect of your own contents and also accidental damage to the landlord’s contents. We can put you in touch with an insurer if required.


CAN I INSTALL CABLE AND/OR A SATELLITE DISH AT THE PROPERTY?


You must not install Cable and/or a Satellite dish unless agreed in writing prior to the installation. Please email Robsons if you live in a managed property, otherwise contact your landlord directly for Letting Only properties. Your landlord has the final decision.


CAN I PUT UP PICTURES, PHOTOS OR POSTERS?


Please do not use blu-tac, sellotape or the equivalent to hang any posters, pictures or other items in the property. Greasy marks will be left on the wall when removed. When you have written consent from your agent or landlord please only use commercial picture hooks to fix anything to walls.


WHAT SHOULD I DO IF A LIGHT BULB FAILS?


It is the tenant’s responsibility to replace light bulbs, florescent tubes, fuses and batteries that fail during the course of the tenancy, at the tenant’s expense.


SMOKE & CARBON MONOXIDE ALARMS


Please check if there are any smoke alarms and carbon monoxide fitted in the property. If they are battery operated it is the responsibility of the tenant to replace the batteries. Please remember to check these regularly by pressing the test button.


WHAT TO DO IF I AM LOCKED OUT?

If you are renting a property which is fully managed by Robsons Lettings, please be aware our offices are open Monday-Friday 9am - 5.30pm and Saturday 9am - 1pm. If you find yourself in the unfortunate position of being locked out, during out of office opening hours , you will need to make alternative accommodation arrangements for the night or call an emergency locksmith. You will be liable to pay the costs incurred. If the lock needs to be changed you must ensure your landlord/agent has a replacement key/s immediately. You can call our out of office emergency number for one of our representatives to attend with the spare key, if one is available, which would incur a cost of £60. During office hours Robsons should be able to lend you a key, which would need to be collected and returned to the offices of Robsons.


WHO IS RESPONSIBLE FOR THE GARDEN?


If the property includes a garden then it is the tenant’s responsibility to keep the garden and outside areas of the property in good seasonable order throughout the tenancy. As the tenant you must cut the grass at appropriate intervals and keep the borders and paths weeded. Pruning hedges and trees is usually the landlord’s responsibility. Should you have any questions with regards to this please contact your agent or landlord.


ELECTRIC STORAGE HEATERS


Storage heaters are controlled by a switch on the wall and use off-peak electricity at night. The system is not water based and there is no boiler. You must check the off-peak supply is turned on at the mains.




HELPFUL HINTS


Keep your home FREE from condensation and mould. Is your home suffering from condensation? his can cause mould on walls and furniture and make window frames rot. There is always some moisture in the air, even if you cannot see it. If the air gets colder it cannot hold all the moisture and tiny drops of water appear. This is condensation. It appears in places where there is little movement of air. This is where mould will grow. These steps will help you reduce the chance of condensation turning into mould.


PRODUCE LESS MOISTURE


Cover pans, dry clothes outdoors and vent your tumble dryer to the outside.


VENTILATE TO REMOVE MOISTURE


Ensure your property is ventilated. Open windows as often as possible and make sure window vents are left open at all times. Increase ventilation of the kitchen and bathroom when in use and shut the door. Open doors of cupboards and wardrobes and ensure chimneys remain ventilated where applicable.


FIRST STEPS AGAINST MOULD


First treat the mould already in your home. If you deal with the basic problem, mould should not reappear. Initially wipe any moisture that forms, especially on windows with a clean cloth or kitchen towel. This will help prevent condensation turning into mould. To kill and remove mould, wipe down walls and window frames with a fungicidal wash or diluted bleach solution, which carries a Health and Safety Executive ‘approval number’. Follow the manufacturer’s instructions precisely.


ON A FINAL NOTE…


Ventilation and extractor fans are not prohibitively expensive to use, and used correctly can in fact save dilapidation expenses at the end of your tenancy. If you have a kitchen and/or bathroom extractor fan please ensure these are in full use. If you believe there to be a need for an extractor fan or any similar piece of equipment in the property you are renting, please inform us.




ENDING YOUR TENANCY


Two months before the end of your fixed term please contact the office to confirm if you wish to either enter into a further Fixed Term Tenancy or remain at the property under a Statutory Periodic Tenancy. If you wish to remain at the property and not enter into a further fixed term, subject to the Landlord’s agreement, then a statutory periodic tenancy shall arise.


NOT RENEWING


You are required to give one calendar month’s notice to terminate your tenancy after the initial fixed term. This Notice has to be sent to Robsons Lettings and must end on the day before the rent is due. The Notice must be signed and dated by the tenant, the receipt of which will need to be confirmed by Robsons Lettings.


LEAVING EARLY


Sometimes due to a house purchase, change of job or other unforeseen circumstances, you may wish to leave the property before the end of your tenancy. Your tenancy is a legally binding contract for a fixed term as stated in your tenancy agreement. If you wish to leave early you will have to agree to terms and conditions and paying the landlord’s re letting fees, before you make a final decision. Your landlord is not legally obliged to accept any offer from you to terminate your agreement. Your application to leave must be put to us in writing. If this is accepted you will still remain liable for the full share of rent and all related utility bills until a new tenant signs a new tenancy agreement and physically moves into the property.


DEPOSIT RETURN


We will inform you within 10 working days of the end of the tenancy if we propose to make any deductions from the deposit. If there is no dispute we will keep or repay the deposit, according to the agreed deductions and the conditions of the Tenancy Agreement. Payment of the deposit or any balance of it will be made within 15 working days of the landlord and the tenant agreeing the allocation of the deposit.


WE’D LOVE TO HEAR FROM YOU...


Our friendly and expert team are always on hand to offer advice and guidance on your future rental property. Our high levels of customer service, combined with our professional approach and local expertise have earned us an enviable reputation and an impressive track record in the letting of properties in the area.